We Were Unable to Process Your Image Please Try Again Squarespace

Search Results

All Categories

Clear

Apply

Search in

Category

Reset

Filter by

Side by side

Guides

Log out

Account dashboard

Select your linguistic communication

https://back up.squarespace.com/hc/

/hc/categories/200204575

VIDEOS

https://learning.squarespace.com

WEBINARS

https://forum.squarespace.com

FORUM

/hc/requests/new#choose-topic

CONTACT United states of america

Live Conversation: Closed

LIVE Chat: OPEN

Come across All Results

Transport

Cull a topic

Nosotros think this volition assist:

Contact Squarespace Help

Nevertheless need to contact us?

Real-fourth dimension conversation and immediate answers.

Alive Chat

Monday - Friday:
8:00AM to viii:00PM EDT

Send us a message and read our answer when it's convenient for y'all.

Contact united states by electronic mail to get help with this topic.

24 hours a 24-hour interval
7 days a week

Log into Squarespace

Regresar

Esta guía no está disponible en español. Serás dirigido a la versión en inglés en 5 segundos.

Picket Video

Por favor, 10 en cuenta que este departamento solo ofrece soporte en inglés

Continue as Guest

Recover Account

Volume Now

Schedule an appointment to speak to i of our Onboarding Specialists.

We currently offer live chat support in English only.

EMAIL SUPPORT IN Spanish

Chat IN ENGLISH

Squarespace 5 Help

For questions near the legacy Squarespace 5 platform, please visit its Assistance Middle:

Back

Regain admission to your business relationship or site

If you lot've tried to recover your Squarespace account and still tin can't access it, we're here to help. Delight enter as much information as you tin can, only if y'all're not sure about specific details, provide your best guess.

Before yous begin:

• Did you already try to recover your business relationship through the login page? Nosotros'll ask y'all to try that starting time if you lot haven't withal.

• For your security, we'll only provide business relationship details to the account holder.

• For help recovering a Google Workspace account, contact us here.

Email address where we tin can contact you lot.

What state of affairs led to the trouble accessing your account?

URLs of whatever websites connected to the account. Enter as many domains as possible.

Please adhere both of the following documents:

• A government-issued ID. For instance, a driver's license, passport or permanent resident card.

• A bank argument that shows the banking company header, bank accountholder proper name, and the most contempo Squarespace charge. You are free to obscure other personal information in the document. (Not required for two-factor authentication problems.)

Annotation:

• If you lot entered multiple websites to a higher place, adhere statements showing the most recent charge associated with every site.

• Ensure your files are .jpg or .png so we tin view them.

Request Account Access

Follow these steps:

Learn More

Report Issue

Review Submission Criteria

Request a Refund

Hear back in ii concern days.

If you have a taxation exemption document, adhere it here. .pdf, .png, .jpeg file formats are accustomed.

Employ this grade to submit a request well-nigh exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you're not based in a country or state where nosotros collect taxes, and yous believe we shouldn't collect taxes from you, delight explain.

If you have feedback almost how we collect sales tax, submit information technology here. Your feedback helps make Squarespace meliorate, and we review every request nosotros receive. Please note that we can't reply individually, but nosotros'll contact you if we need more than details.

General sales tax feedback

Asking an exemption from sales tax

Assistance and back up during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses beyond the world. Here at Squarespace Customer Support, nosotros're doing everything we can to answer your questions and provide assistance to our community.

If you demand back up during these uncertain times, submit the following grade and we'll look into options for you lot. Delight provide specific details regarding your result or request, such every bit:

• Pause or cancel my subscription

• Talk over options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best fix upward my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the upshot you're having, or the site content you'd like to modify, then we tin help yous more chop-chop. Acquire how to take a screenshot here: http://sqsp.link/w5Jigj

Squarespace Scheduling and Acuity Scheduling have merged Help Centers. If you're coming from the Acuity Aid Heart, you'll find the assist you demand here. All guides about Squarespace Scheduling too apply to Acuity; the handful of features that are different are clearly marked.

Delight use this course to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to y'all and your family unit during this time, and we appreciate your patience as we work through your asking.

Due to privacy concerns and restrictions, we unfortunately tin can't provide you lot with authoritative control of the site. However, if an immediate family member or legal representative completes the form beneath, we may exist able to grant Billing permissions so the site can remain active or cancel whatever active subscriptions.

Note that Billing permissions don't include the ability to edit the site'due south content. Yous tin read more near this hither.

A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. Nevertheless, we tin can cancel or remove the site.

Submit a request near a deceased customer's website

URL of the site connected to the deceased user'due south account

Whatever comments, requests, or concerns nosotros should know?

Please attach the following documents:
• An image of your authorities-issued ID, such every bit a driver'southward license, passport, military ID, or permanent resident carte. This is for proof of your relationship to the deceased.
• An image of the deceased person's obituary, expiry certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Business relationship

Before you lot request to delete your Squarespace account, please review this guide to:

• Understand what happens when nosotros delete your business relationship.

• Make sure it's what you really want to do.

• Accept a few steps to prepare. For instance, you'll need to abolish all subscriptions first.

Once you submit your request, yous'll receive an email from our squad to verify your business relationship access and confirm that this asking wasn't made in error.

Delete My Account Request Verification Form

Before y'all provide your authorities issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This class is just for people who have lost access to: (one) their Squarespace account; or (two) the e-mail address associated with their Squarespace account.

Please upload a re-create of some form of regime issued ID (i.due east. driver'due south license or passport). Y'all may mistiness out any sensitive information before you upload.

Email accost for communication regarding your request

Upload ID

Questions most Squarespace Select

To learn more about Squarespace Select, our premium programme for dedicated site support, visit this Aid guide.

If you still have questions nearly the Select programme, complete the fields below to send the states a message.

{ "top::memberareas:billingsignup":"New Release Team (Chat)", "top::memberareas:creatingmemberareas":"New Release Squad (Conversation)", "top::memberareas:managingmemberareas":"New Release Team (Conversation)", "top::media:video-storage":"New Release Squad (Chat)" }

Send us a message. Business hours are Monday - Friday, 5:30AM to 8PM EDT. Messages sent outside these hours will receive a response inside 12 hours.

Mon - Fri:
ix:00AM to 8:00PM EST

Squarespace Assist Center

Find answers and resources

Run into More Results

Browse by product

Websites

Adding content with blocks

Formatting your images for brandish

Changing colors

SEO checklist

Domains

Connecting a domain

Moving a domain to another site

Renewals and expiration

Transferring a domain

Commerce

Adding products to your shop

Connecting a payment processor

Creating discounts

Setting up taxes

E-mail Campaigns

Building mailing lists

Creating sender profiles

Email campaign best practices

Getting started with Squarespace E-mail Campaigns

Google Workspace

Using Google Workspace with Squarespace

Adding more Google Workspace users

Signing upwards for Google Workspace

Renaming a Google Workspace user

Scheduling

Appointment Scheduling Blocks

Getting started with Squarespace Scheduling

Creating and editing appointment types

Squarespace Scheduling FAQ

Member Areas

Creating gated content

Customizing the Fellow member Areas experience

Managing members

Getting started with Member Areas

Video Studio

Creating projects

Getting started with Video Studio

Project steps and sections

Video Studio all-time practices

Guides by topic

Show more than

Evidence less

Getting started

Everything you need to start and launch your site on Squarespace

Business relationship

Analytics

Get help with your account settings, password, and site contributors

Billing

View reports to proceeds insight into visitor appointment and sales

Get assistance with your plans, payments, and subscriptions

Commerce

Acquire how to set up up, manage, and grow your online store

Domains

Become step-by-stride help with registering, transferring, and connecting domains

Google Workspace and custom email

Images and videos

Ready a custom electronic mail accost with your domain

Brand your site stand out with images, videos, and banners

Integrations and extensions

Add third-party integrations to help you manage, optimize, and expand your site

Marketing

Spread the word almost your business organization with Squarespace'southward all-in-one marketing tools

Pages and content

Privacy and security

Learn how to build and edit your site with pages, sections, and blocks

SEO

Get information about security, SSL, data privacy, and policies about Squarespace

Acquire how to optimize your site for search engines with the best keywords and content

Squarespace on mobile

Explore how your site works on mobile and manage your site with our mobile apps

Squarespace Scheduling

Book and manage appointments with integrated online booking

Technical issues and contact us

Troubleshoot technical and speed issues with your site

Templates and pattern

Learn how to customize fonts, colors, and other design features

Tips and communication

Read our best practices, tips, and tricks for getting the nigh out of Squarespace

Video Studio

Create videos to marketplace your business on social

Learn by video

All About Images

7 videos

Introducing Commerce

4 videos

Build your first Squarespace site

ane video

Your Pages & Navigation

7 videos

See all videos

Community forums

Join our agile community of Squarespace users and professionals for advice, inspiration, and best practices.

Squarespace Forum

Squarespace webinars

Circle Forum

Gratuitous online sessions where you'll learn the basics and refine your Squarespace skills. Everyone is welcome—no website required.

Upcoming Webinars

Hire an Skilful with Market

Squarespace Experts can help you polish an existing site, or build a new one from scratch.

Scan Experts

Tin can't detect what you're looking for?

We'll help you lot find an answer or connect you with Client Support through live chat or email.

No results

A person holding a smart phone and looking at Colima's website

A Squarespace website example

A sample domain name for a Squarespace website

A screenshot of Google Workspace toolbar

A screenshot of the Commerce product in the Squarespace platform

A sample imagery for sending email campaigns

A screenshot of the scheduling product in the Squarespace platform

A screenshot of the fellow member area product in the Squarespace platform

A screenshot of the Video Studio mobile app

An abstract photo of shapes and colors

A pair of white shoes

An iPad showcasing an east-commerce website built with Squarespace

A person holding a smart phone and looking at a website built with Squarespace

A screenshot of editing tools on the Squarespace platform

Examples of questions in the Squarespace Community Forum

An example of a Squarespace Proficient's bio

A Squarespace website with the Squarespace Client Service Chatbot open on the screen

Shut

How would yous rate your experience with the Assist Eye?

Somewhat dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Feedback

Very satisfied

Can you tell us why? (Optional)

How was your feel looking for help today?

Very difficult

Somewhat difficult

Neither easy nor difficult

Somewhat easy

Very easy

Why'due south that? (Optional)

I'm not sure

Did you find the answer you were looking for in the Aid Center?

No, my issue was non resolved

I found it elsewhere

Yes, partially

Yes, completely

Where did you best find your answer?

Select

Video

Guide

Webinars

Forum

Other

Cheers for your feedback

Acuity Scheduling

Can't log in?

I don't have an account

Squarespace

Log into your account and so we tin can customize your experience.

Which account do you demand assist with today?

Community Forum

Get help from our community on avant-garde customizations.

Explore the Forum

Webinars

Sign upwardly for an interactive session where our experts walk you through Squarespace basics.

Bring together a Webinar

Can't find what you're looking for?

Nosotros'll assist yous notice the answer or connect with an advisor.

Contact The states

Get help from our community

Become assistance from our community on avant-garde customizations.

search in the forums

Hire a Squarespace Expert

Stand out online with the assist of an experienced designer or developer.

get matched

In this guide

Was this guide helpful?

Uploading and managing files

You tin can upload, reuse, rename, and delete files from whatever link editor.

File uploads must be xx MB or smaller.
Files added elsewhere, like gallery cake images or CSS files, aren't stored in the link editor.

Watch a video

Open up a link editor

If you aren't sure how to add together a link, visit the guide for the type of link yous want to add, so return to this guide for details on file management:

Text links
Navigation links
Epitome clickthrough URLs
Button blocks
Cover page actions

Upload a new file

To upload a new file:

In the link editor, click in the URL field.
Click the File tab.
Click Upload File to choose a file from your computer, or elevate a file into the Upload File expanse.
Later on uploading, click the file in the list. A checkmark appears beside the chosen file.
Click Save, then click Apply or Salvage.

Link to an existing file

To link to a file you uploaded previously:

In the link editor, click in the URL field.
Click the File tab.
Search for the file you desire to adhere to the link. All files uploaded to your site appear above the Upload File area.
Click the file in the listing. A checkmark appears beside the called file.
Click Save, then click Use or Save.

Edit a file proper name

To edit the proper name of a file you uploaded:

In the link editor, click in the URL field.
Click the File tab.
Find the file in the list and hover over it, and so click ...
Click Rename.
Enter a new proper name, and so click Save.
Click Employ or Save.

Delete a file

To delete a file:

In the link editor, click in the URL field.
Click the File tab.
Discover the file in the list and hover over it, and so click ...
Click Delete, so click Delete again to confirm.
Click Relieve, then click Apply or Save.

Note: After you delete a file from your site, it remains in our content commitment network service provider (CDN) as a static asset, linked to its URL. To larn more about fully deleting files from your site, visit Image and file URLs in Squarespace.

Opening files

When visitors click file links, the file opens in their browser. After choosing a file, switch the Open in New Window toggle on to brand the file open up in a new tab. Some file types download automatically rather than opening in the browser, regardless of this setting.

The file name displays on the browser tab, and if they download the file, it saves to their computer using the file name.

Common file types

You can upload about types of files to your site. Here are some mutual file types yous might apply:

.zippo files - You can only add one file to each link. To link to multiple files at once, you can zip the files together and upload the .zip file as long as it'due south under twenty MB.
.pdf files - .pdf grade functions won't work on forms uploaded to Squarespace.
.docx files - Visitors can only download .docx files, even if you check Open in New Window.

File uploads elsewhere

Apart from linking to files, you tin too add together files in other areas of your site. You'll upload these files separately, and they won't appear in the file manager of the link editor.

Images - Images uploaded to galleries, blocks, banners, or backgrounds brandish directly on your site rather than as linked files.
Site logo - Your site logo displays in place of your site title.
Favicon or browser icon - Favicons display in browser tabs.
Audio - Audio files uploaded to audio blocks play directly on your site. You can use these to ready upward podcasts.
CSS files - Image and font files uploaded to the custom CSS editor tin can be used in custom CSS.

Developer asset uploads

If yous use the Squarespace Developer Platform, yous can upload and sync all your template files through SFTP or Git connections. To larn more, visit our Developer documentation.

FAQ

Can I change the file's URL?

No. Our content delivery network (CDN) assigns URLs automatically, and they can't be changed. To learn more, visit Image and file URLs in Squarespace.

Can I protect my files from appearing in search engine results?

If yous upload a file to a password-protected folio, search engines tin't admission the folio or index the file. However, if the page is indexed before setting the countersign, the file's CDN URL won't be password-protected, and search engines can withal alphabetize the file, even after setting a page password.

To keep files secure, we recommend removing the file, and then re-uploading information technology later setting a page countersign.

Can I add passwords to files?

While you lot can add a password to a page, information technology isn't possible to password-protect an uploaded file.

Why is my file downloading instead of opening in the browser?

Whether a file opens or downloads may depend on an private browser's settings. Some files, like .docx files, may always download, even if Open in New Window is enabled.

Was this commodity helpful?

119 out of 476 plant this helpful

satterdonammis1999.blogspot.com

Source: https://support.squarespace.com/hc/en-us/articles/205813928-Uploading-and-managing-files